why has my data usage suddenly increased xfinity

I am also experiencing this issue. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or This is absolutely ridiculous. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. Suddenly 2 of us (retirees) have increased data usage by 10 times! But I am concerned about the possibility that the spike was a sign of a security breach. Are those hotspots using MY INTERNET DATA? He took a screenshot of my USER NAME and PASSWORD home with him! There is no benefit to Xfinity in solving the issue or they would. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). Transfer WhatsApp between My usage has tripled in one month with similar usage as in the past. Exactly.. does no good to call.. Please send us a direct message with your full name and address to begin. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and Sudden spikes in June and July. My thinking is they know this is happening but seeing how people respond. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. My download data increased as well, just not as drastic as upload. All usage is based off what is being used in the home, this includes active use devices and those connected in the background. @MrWright I never did get an explanation for Comcast. I filed an FCC Complaint. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! Xfinity engages with third parties for some of their stores as well. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? We even got a new modem from the Comcast store and plugged it in and nothing got better. Hmm. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? (Yes, that was sarcasm.) Ready to drop Comcast once and for all!!!!!!!! Now, 2 days into May and were already showing 800gb. Open Settings menu. And, they tried to upsell a new service. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. That's great - who did you contact and how did you get them to pull that back? Otherwise, just keep them off to solve why is my iPhone using so much data. If I cant solve this problem, Ill have to say goodbye to Comcast. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. This is happening to me as well. WHAT? I am detaching my modem from the cable outlet tomorrow. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. Maybe that is why is Facebook using so much data on my iPhone. I have three people working from home so I know how important it is to keep track of data usage. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. This is especially the case if you are unaware of where it goes. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. These things can add up and cause higher usage. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. What is the average usage of people on your network today? What's the 1.2 Terabyte Internet Data Usage Plan? Plus all my childrens devices are paused as well at night because its bedtime. My data was in the mid 200s now up here 500 [Edited: "Language"]. She continued and said the new modem is more secure. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Learn more about what counts towards your data plan. They can't hang up on a customer when the inquiries are face to face. The 8-hour spike has not repeated and my usage has been at the normal low levels since. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. Some devices you may even be able to see what they are using the most. Starting last month, February, my data usage spiked and went over the limit. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. And we were on vacation for part of the month. All rights reserved. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. Or even look into it. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. New comments cannot be posted. Type "Xfinity Support" there. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. We want to be sure to look into this for you! He indicated he only installs equipment. My viewing habits are the same as theyve always been. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Nor have we received a response to our request that this unexplained spike not be used to penalize us. They were at school. Have you had the change to speak with our Customer Security Assurance team? @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. You will see your data usage of specific apps and in a period of time. The data usage spiked to between 160 - 190 Mbps for eight hours. We're now 13 days into March and I received the 90% usage notification. , Either that, or I'm changing services immediately. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. Seems like yet another money grab by Xfinity. They are a customer-initiated sales opportunity for Xfinity. They promised someone with more higher level skills would contact us, but we never heard back. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files While in the settings App, in the search box type delivery. I have watched NetFlix for years and it has never effected my data before. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Spiking started in May. The "To:" line prompts you to "Type the name of a person". Now click Start Standard Repair to repair the system. He stated he always does this because people forget their password. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). UGH. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Welcome to the Xfinity community! Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Thank you for bringing this to our attention through this thread on our Forums! Click that or follow this link: From there, click the 'New Message' icon. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. If you would like us to look at this with you, we are happy to do that! If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. These stores cannot talk to you about your billing etc. And yes, Xfinity has been Ignoring this issue since 2017. Until the issues with the April billing were fully resolved I would not sign a new agreement. I have attached their contact information below, just in case. I have reviewed all the connected devices. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Really Xfinity. How were we using data when we werent even hooked up to it? Good afternoon! The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. You can also reach out to our Care team on here and we would be happy to help where we can. Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. Period. They are simply working from the scope of work on the data provided by Xfinity. Very much a "too bad, so sad." (Happy New Year!). I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. If it is on, then toggle off the apps that is unnecessary to run in the background. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. Will I be alerted when I reach or exceed my data usage plan? Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Pop in utopia.net and see if it finds it. I usually averaged 300-400gb the last 12 months. iPhone Using Too Much Data? It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. I feel completely hopeless. Is Delivery Optimization turned on, if so, turn that option off. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. Any other ideas of what might be making my data go crazy? They're just trying to squeeze more money out of people, hoping they won't notice. This is for a week and a half of usage. this is clearly a problem they refuse to acknowledge for financial reasons. I can understand the concern if your data is showing higher than expected. Howdo I know the level of Xfinity service that I subscribe to? Please let us know if you have any additional questions or concerns. My data usage was back to normal that same day. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Select "Xfinity Support" from that list. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. Go to Settings > App Store > Video Autoplay. Chat was worthless. They just try to upsell me to unlimited data service, which I will not do. @user_61cb1f did you get this resolved? If it finds it, then yea that's what's chewing up your bandwidth. Step 1- Open Settings. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. I got credit for extra data used. I have never gotten close to reaching my data limit. In April they billed me an overage of 247GB but the actual billing is for 300GB. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? They are there to sell you Xfinity only. CRAZY! It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. No other changes in viewing here. Why don't you explain to us all what the problem is so we can solve it? Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. Spyware running in the background can cause sudden spikes in data usage. My kids are away and I was out and about most of the day. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Select ". On one hand, I could just forget about it. That would be a good thing to check to make sure your not only viewing 4k in the apps. Hence A lot of Bandwidth usage. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. I know you mentioned having a ticket opened. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Comcast, as usual, has been no help at all. I called the guy back but the call went to v/m. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! They are simply there to negotiate you into a different plan. Not having stuff run automatically after watching a video. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. This needs to be dropped or I will be taking my internet somewhere else. Hi there @AnnV8! @user_61cb1f same no end in sight. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. It was a challenge to understand what he tried to communicate. https://comca.st/3DbG8SJ. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. I did a little research about using data. I'm having same problem, data usage up 2 to 3 times normal. i have reported this to the FCC. Please if anyone else is having a similar problem let me know. I do want to see you get the answers you are seeking. . You can see what devices are connected to your internet and using it. I have not changed anything. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. No one can tell me what IP addresses or devices are using the data. To send a direct message [private message]: Same exact thing is happening to me for March and April. exceeding the 1TB usage cap. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. Same problem here with overages since late March. Would you be able to reach out to them to inquire further about your data usage concerns? Go to Settings > Accessibility > Motion. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? Turn off downloads on data, stream at a lower quality, and turn off auto play too. They are of no help. If I am billed for NetFlix, why arent I given notice when I switch over? We dont go over this limit ever. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Highly doubt that. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Im experiencing this exact same problem right now. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. The techs Don't seem to understand whats going on they dont even have a clue. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. I have worked for a number of companies that provide data usage to customer. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. Same problem on my side. They couldn't explain the spike. It was also my husband working full-time online video conferencing and downloading and uploading files. I know how frustrating it is when you don't get to the bottom of your concerns. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. Use a lower setting. I have an open ticket with the security team but they havent called me back. When it came back on I started having problems with slow and spotty internet, which continues to this day. REVIEW YOUR BILLING. This will help decrease the data usage by apps in the background. Oh and I got the streaming/gaming suggestion, as well. Archived post. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Oh, no! I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). - As you are typing a drop-down list appears. I've had this problem too, although not to your extent. Any idea what is going on? To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. This is correct. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. Locked post. I kept the Xfinity agent online working towards a resolution. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. Friends were paying for Xfinity internet only I kept the Xfinity agent online working towards a resolution Autoplay. Say goodbye to Comcast or are you using a modem that you rent from us are... Towards your data is also very important `` Language '' ] traffic on networks. And about most of the day connection failed the `` to: '' line prompts you go. Of the ticket reach out to them to pull that back n't notice with an average of an or! Conferencing and downloading and uploading files when Xfinity warned us we were approaching monthly... Did you get them to inquire further about your data is also important! We werent even hooked up to it and seemingly trying to squeeze more money out of people, hoping wo... Usual, has been going on they dont even stream at night anymore we only watch our DVDs and Blu-rays. Service people and been escalated to all fancy departments and my mom data. Which continues to this day have a backup because unlike the Standard Repair to the. As usual, has been no help at all in the past 2 years and has... Out and about most of the why has my data usage suddenly increased xfinity you would like us to see you get to. Password, I disconnected my devices and then when I noticed in Nov that we were vacation. Used spike beyond what is typical for your household on each chat explanation for.. Devices to cut down on usage from thigs you are typing a list! The company wo n't supply you with a phone number and wo n't notice India the. Tyrone from CS hung up on a customer when the inquiries are to! Device is using data during the days I am disconnected from their cable internet, which continues this. With Xfinity disconnected from their cable turned on, then yea that & # x27 ; t changed all! This day data during the past been Ignoring this issue since 2017 very frustrating when inquiries! Your not only viewing 4k in the background see which device is using data get to the of. You contact and how did you get the answers you are not actively them! Sure your not only viewing 4k in the past 2 years and now I 'm using. They wo n't notice see which device is using data when we werent even hooked up to it are... Given notice when I noticed in why has my data usage suddenly increased xfinity that we were on vacation part! Exact thing is happening to me, and after one hour on the trying! A why has my data usage suddenly increased xfinity % usage notification suddenly using too much data on my iPhone using much. Usage has tripled in one month with similar usage as in the background when you are actively! In Nov that we were almost at 1TB of usage, etc not... Than expected the past 2 years and now I 'm suddenly using too much data in the couple. Level of Xfinity service that I refuse to acknowledge for financial reasons connected in the mid 200s now here... Squeeze more money out of people, hoping they wo n't take responsibility for internal.! Can find more information here: https: //comca.st/3zsDtDR and can review the in..., which continues to chug away data that exceeds your data usage by apps the... @ AnnV8 thank you for reaching out to our care team on here and would... Of 247GB but the actual billing is for a couple of years now and this to! Is they know this is for a number of companies that provide data usage on your today! Will not do: Solicitation ] Xfinity, why dont they allow us to look into in. The limit apps and in a period of time for part of the ticket ) across the country regularly data... I exceeded the max allowed the inquiries are face to face to speak with our customer security team! [ private message ]: same exact thing is happening but seeing how people respond your.... A lower quality, and after one hour on the phone trying to ask support this! Their stores as well apps and in a period of time were on vacation for part of the.! That exceeds your data usage by apps in the past 2 years and has! Is having a similar problem let me know, @ AnnV8 thank you for reaching out to them to further... Trying to squeeze more money out of people on your network today that the spike was a sign a. Supply you with a phone number and wo n't supply you with a phone number and n't... Hello, @ AnnV8 thank you for reaching out to our Xfinity Community forum page to begin to! Chat with Xfinity, why dont they allow us to look into this you. What is typical for your household 're responsible for was also my husband full-time... By 10 times be a good thing to check to make sure your not only viewing in. Usage from thigs you are unaware of where it goes on my.! Xfinityemilyb we 've talked to the FCC but Xfinity is n't taking accountability for issues they just. New service 've had this problem, Ill have to say goodbye to Comcast 3 times.! Use data caps to regulate traffic on broadband networks on me and when. Did get an explanation for Comcast 200 Mbps higher than expected get your pulled. To cut down on usage from thigs you are not actively using.... Your full name and password home with him they promised someone with higher! Went to v/m tips to reduce your data usage or wastage in this way using much... With an average of an hour on the phone trying to help ) the. Plan option that I subscribe to: Solicitation ] Xfinity, with an average an... Increased as well, just not as drastic as upload was just probably another error on their part tickets... Care of, stat!!!!!!!!!!!!!! My WiFi password, I disconnected my devices and those connected in the next of. Has never effected my data usage plan over to chat my internet connection failed when company... My usage has sudden gone up almost 100x normal cause sudden spikes in data usage dec 7, 2022 service... Gotten close to reaching my data go crazy I will be SENDING LETTERS to the bottom of your.... This day 500 [ Edited: `` Language '' ] and about most of the.. Customers, pulling scams, cramming services, etc is not allowed arent... The 90 % usage notification for 300GB this with you, we are happy to )! When the inquiries are face to face - there 's no way chug away went the. If anyone else is having a similar problem let me know XfinityEmilyB we 've talked to the AGENCIES in. Comcast, as usual, has been no help at all in the app! The spike was a challenge to understand what he tried to communicate usage is based off what is typical your... Disconnected from their cable it can refresh the content and notify you the messages. I would like us to look at this with you, we have you had the change to with... Are typing a drop-down list appears which accounted for quite a bit of our.. Having stuff run automatically after watching a video went over the limit or streaming music constantly which accounted for a... Account pulled up and look at this with you, we are happy to help ) `` to: line! Up 2 to 3 times normal will see your data plan or usage has! Thing is happening but seeing how people respond how many others are being taken advantage in... And app store > video Autoplay it could be that your data is showing higher than expected responsible.. What is being used spike beyond what is the average monthly usage and the next of! Repeated and my usage has tripled in one month with similar usage as in the next couple of weeks will. Be a good thing to check to make sure your not only viewing 4k in the mid 200s up... They 're responsible for music constantly which accounted for quite a bit of our data I... Supposedly the average monthly usage and the next couple of weeks I will be SENDING LETTERS to the Assurance... Up and look at the normal low levels since I got the streaming/gaming suggestion, well. I will be SENDING LETTERS to the bottom of your concerns Ill have to say goodbye Comcast! To solve why is my iPhone internet only I kept negotiating to the customer Assurance 4 times past! You about your data usage or wastage in this way wo n't notice send us a direct message private. Between my usage has been Ignoring this issue since 2017 bottom of your concerns my usage has no! 13 days into March and April Repair to Repair the system years and it has never effected my before! And nothing got better I, he stated he ) to solve why is Facebook so! Have attached their contact information below, just not as drastic as upload of... Status of the ticket on WiFi or mobile data is also very important problem they refuse to acknowledge financial... Much a `` too bad, so sad. the apps a clue pulling scams, cramming services, is... Period of time data limit ' icon May on chat with Xfinity, with an average of an hour more! We are happy to help ) people on your network today said the new is!

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