big lots furniture warranty plan

Products for everyday use such as furniture as well as various other posts can provide extra incentives. I do like to shop in your store. FrugalChef13 4 yr. ago. So I never got the correct pair handed back to me. No. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. I bought a pool yesterday and filled it up. The purchase was smooth and so was setting up delivery that suited our schedule. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. Anyways, I got home realized I grabbed the wrong size. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. Which let's me know she remember. What does the Allstate Protection Plan NOT cover? What a Joke. I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. Because of COVID-19 they were not receiving any furniture returns. After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. Besides furniture, Big Lots merchandise includes food, consumables, home accessories and decor, toys and clothing, as well as electronics. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Any video games and software that have been opened may only be returned for an exchange. This will not ship with your product. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) I received my items I ordered from Big Lots today and unfortunately, the standing deer I ordered was broken in the bubble wrap. The sales associates were easy to work with and fairly helpful. Also I bought for use over a month after purchase. One of the cushions snagged about a week after we go it. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. Well contacted big lots in Marion Ohio Today. The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. I was shocked, but not really, the hose lasted only one month without daily use. I did not have the receipt for a curtain rod that I wanted to return. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. I'm 125 and they are horrible. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. No matter what happened, start your claim here. I am disgusted the way you do business. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps. We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. NO common sense anymore!!! Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. Again I will not deal with Big lots!! For careers, Investor relations and other Big Lots Information, We DO have the complete receipt but "because it was over 30 days", NO return or refund. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. I was exchanging for different color. Are you kidding me?! Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. I purchased a sofa from Big Lots at the end of April 2016. Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. I am very disappointed since I can not find anything about restocking fee in your return policy. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. Very disappointed. Table and 4 chairs. Wowjust wow. No has decided that she is the final word on Big Lots store policy. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. That is very obviously the problem. Plus they still carry in the store. When the safe is empty, youve reached your limit of liability, and your plan ends. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. Plan begins at the end of the manufacturer's labor warranty. We are both senior citizens and did not expect to have to purchase more den furniture or try to repair a brand new set in six months. No. I was extremely disappointed to find out that you only allow returns within 30 days. Register My Plan. It will be brought out I can guarantee you that. There are no deductibles! The young men that delivered our mattress and new furniture were friendly and helpful. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Can I return an item if I don't have the plastic wrapper. Every time you file a claim, we remove money from the safe to pay for service. We were completely lied to and taken advantage of. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. ranks 698th among Discount Shopping sites. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. Went in Big Lots numerous times after comparing prices in other stores. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) Don't blame BLs if you didn't keep your receipt. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. Whatinformation do I need to provide in order to file a claim? Plans for products received before July 12, 2021 will continue to be serviced by Warrantech. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. I go in explain what happened. Everything else was A.O.K. If you purchased your Big Coverage Plan and received your purchased item between May 1, 2016, and July 11, 2021, please contact Warrantech at (800) 718-8770 or visit www.myprotectionplan360.com/biglots. The store manager rudely told me that a bag noticed that the expiration date was expired. 6 1 1 The warranty for most items is one year, but some items have a shorter or longer warranty. This was put first time buying a brand new couch, so you can imagine our disappointment. I was told that there is 10yr warranty on the mattress set. Big Lots reserves the right to decline a refund or exchange in any given case. Complete Big Lots customer service contact information. This mattress is 3 months old!! We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). He was very adamant about it. DoI need to register my Allstate protection plan? No worries. I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. This happened in your store by the Target super center in Huntsville AL. We do not own a truck and we are not renting a truck . Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. I even wrote to come out bsnk they wrote me back that they could not help me. I can't get a refund or exchange! You may buy a sweater only to find that it has a hole in it when you put it on. } Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. I'll never purchase furniture from them again. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. So I am not satisfied but there is nothing else iI can do even tho there is a 10 Your receipt is required to file a claim. Quickly find the information you're looking for on ourFAQs page. I will be contacting the store in the morning. Oh, and by the way, this chair was only used by my 90 year old mother. Change or view your contact information. I payed the money and then took her name and corporate number went to my car and called. After a month the cushion sunk down so far you could see the wood frame. THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. Please, I warn younever trust this company and never ever go into this program with them. Paid $400. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. This will be the last time I go to Big lots to buy anything and I will become the opinion leader to the three condominiums areas that I own in the area. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. I am so disappointed! Most furniture at Big Lots comes from recognized brand names like Simmons, Stratford, Lane, Home, and Broyhill's budget furniture. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. You do not need to register your plan, but it can save time in the future. You will be directed to Warrantech's site for assistance. After a month the cushion sunk down so far you could see the wood frame. Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. After a year the mattress begin to sag on the middle. Can I add an Allstate Protection Plan after I have already bought the item? The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. However, my only receipt is an email which I cannot print because my printer is broken. most frequently mention customer service, credit card, and next day problems. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. We use intelligent software that. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. So they could look it up that way With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. However, it is now September and it has steadily been falling apart. We had to wait a week for the delivery, which we agreed to do. At that time I purchased two Haywick manual recliners . Looking for help? You have access to view your claim status and to find information about the service center assigned to your repair order. Don't see your question below? The person at counter explained that it would be a 20% charge up because I didn't have a receipt. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. Could You Please Consider Allowing Me To Return This Defective Electric Razor. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. Can I gift or transfer my plan to another person, such as a family member or friend? Big lots is said to be offering good quality furniture at great prices. When you purchase Allstates protection plan for mattresses, you will be asked to provide your shipping address so that Allstate can mail you a mattress protector. It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(??? 2021 Allstate is a registered company trademark of Allstate Insurance Company. We called big lots, it is covered but we have to bring the whole set back to the store! No worries. I was told that there is 10yr warranty on the mattress set. They need to be aware of the awful quality. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. 80 psi to gpm. Advise me as to how I can return it as there is no store close to me. Reviewers complaining about BigLots!. I said, its easy to exchange this. Thats almost twice the original balance!! MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. Furniture is bashed! Never by furniture from here. I would recommend highly that either you get a professional manager or he goes out and gets professional training. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. The 3,859 sq. I have tried to reboot the tablet and it still isnt working like it should. Shortly after that, a board along the back snapped. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. Wish it had a better outcome or reason given. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. No explanation or reason given. It was bought between December28 to January 12. what a load of crap!! CA, 10-16-18 Our first furniture purchase at Big Lots. You can also update your email address and password. holley sniper efi troubleshooting guide. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." If an item includes a manufacturers warranty that lasts 3 years or longer, does. You can cancel it here. What can I do? I'm heartbroken. I am very pleased with my purchase from the Santa fe nm store they guys treated us like we were royalty.. my couches are so comfy from my older ones .. I decided to buy tables elsewhere. If they don't, it's not up to BLs to deal with it. So naturally I was a bit confused, but not confrontational. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. After a year the mattress begin to sag on the middle. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. I had my credit card number but they were not willing to put it in their system without having the actual credit card. If it was in original shape I wouldn't have to return it! I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. Went to the store to exchange them for a different size, unworn still with tags intact. Horrible product, but I expect nothing more from Big Lots. Then, Allstates protection lasts for the entire term of the purchased plan, with no deductibles or hidden fees. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. The moral of this review is, a person can steal but a good paying customer needing to return a defective item, within the company return policy is treated like a second class citizen. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. .mainwrapper{ in the early part of July I returned a Full size bedspread with all the info required. Blend furniture styles to create a unique look with a mix of modern furniture and traditional pieces for all rooms of your home. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. I purchased two bras that fell apart in more than 30 days. The cushion curls im and separates from the one next to it creating a huge gap. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Have your receipt and covered item with you. It seems like the prices of all their toiletries are sky rocketing!! Since I still have the sale receipt to see what we can work out. I will try take it back this evening and see what I get. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. They are hard core on the receipt policy, so don't even try a return or refund after 30 days. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. I am now out $40.00, and won't be purchasing anything from big lots again. right: 100%; I went to my local Big Lots stores to inquire I believe it's made in China, but I would have to check. It worries me that their suggested delivery service took the packaging with them. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. The table legs are designed in a special shape to strongly support the weight. Protection is not available for items under $10. Anyways, I got home realized I grabbed the wrong size. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. why did they not emphasis they are not taking returns right now! She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. I didn't get the refund from her, but I got it from another lady. BigLots!. There are no restrictions provided your Plan is valid. There should be a special time open around Christmas for returns with no receipt. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. What?? font-size:25px; To this day I have not received a credit on my credit card. I bought a pair of headphones that wont charge or turn on. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? on 1/21/20 at 2:08PM . Quickly find the information you're looking for on our. margin: 0 10px; See Terms and Conditions for the specific company listed for your Plan. Yes, you can get a refund for your protection plan at any time. Choose an option below to get started. You pay one time for your protection plan at the time of purchase. Big Lots has Lots of Big Problems. Handle completely broke off & chair leans totally to one side. Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. Nothing visibly wrong with the mechanism from what I can tell. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. On 10-22-18, the Manager Marco called stating they'd only replace one section. My debit card was accepted and my rugs were paid for. Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. I've had good experiences with their furniture and kitchen appliances. Side falling off. . However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. View full Terms & Conditions for complete coverage details. Do I need to file my claim within a certain number of days of an incident occurring? I never want to purchase from them again. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. Absolute garbage. We also purchased a sofa and love seat and tv stand. Could someone please help me.??? margin:0 auto; We paid for lifetime warranty. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. margin-right: 15px; I will never order online from these people again. I was told because the item was no longer on sale I had to pay an additional 21 dollars. We just had a sofa and loveseat delivered. View all of your protection plans with The Big Coverage. Many claims are approved instantly. So, this is how you all work without telling people this??? I was told rudely no exchange without the sales receipt. Cannot return .. $900 for 6 months NOT WORTH IT! Personal loan. View more property details, sales history and Zestimate data on Zillow. Just won't work anymore. I asked could I pick them up in store amd they said no. I contacted Lane. medco prior authorization form pdf. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. Buyer Beware for somethings purchased here!! Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. The line was getting long the cashier called over the manager which I asked her to. She then gave me another 10% off and I was supposed to be happy. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! Which he did not it was out of the register. Big lots ranks 50 of 333 in supermarkets and malls category. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. } The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. Store Marion Ohio store thanks for helping out!! You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Big Lots have misleading information on their website about delivery. They never told me with I paid for warranty that they paid with gift card. Entire staff was very helpful. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. You can cancel your protection plan (purchased online or in-store) within the first 30 days for a full refund by visiting your local Big Lots store or contacting Big Lots customer service if you are not located close to a store. .slider-title .featured-categories-title-bar { So we bought this brand new bed with her birthday money. B&H. Big Lots. Click on the retailer below for the Terms & Conditions specific to your plan. Bought a $400 recliner - it lasted one year. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots.

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