samsung washer recall repair kit

Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. The rod can slide right out, he said. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Our priority is to reduce any safety risks in the home. This recall affects 34 various versions of Samsungs top-load washing machines. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Select the rebate you are applying for - Samsung washer or other manufacturers washer. Free standard shipping, exclusive offers and financing options. . While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. Genuine OEM Part # WPW10545278 | RC Item # 3527803. This stamp does not affect the functionality or value of the item. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. Do Not Sell or Share My Personal information. This article will go over the Samsung recalls and what they entailed. 2. unable to get their recalled appliance repaired. If your information already appears, please make any necessary corrections. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Thank you! Visit the Samsung Contact page Tap on Contact in the bottom-right corner Click on Message Us Select Help Me With My Product or Repair Request Choose Washers and Dryers Click on Start My Own Repair Request Follow the link the chatbot sends you Tap on Start Repair Service Fill in the form and follow the prompts I saw a Samsung Washer pushed to the curb. Furthermore, customers who purchased a recalled washer within the last 30 days of the recall announcement are qualified for a cash refund from their original point of purchase. Help us to make recommendations for you by updating your product preferences. Our care team is standing by to assist you with any questions, at 1-866-264-5636. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. Jason Lichtman, a partner at Lieff Cabraserthe law firm representing plaintiffs who brought a case against Samsungdemonstrated the flaw during a report on Good Morning America. Install your Samsung washing machine. We'll be in touch soon. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. Samsung has mailed more than 2 million Home Label Kits to our known customers. Whole repair takes between 30 minutes and an 60 minutes. $46.62. View Complete Recall Details. and Ice Maker Installation Kit. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. Once again, electronics giant Samsung faces a consumer recall. Samsung Washer Repair - Will Not Complete Spin Cycle - Suspension Rod ApplianceVideo.com 208K subscribers Subscribe Like Share 193K views 4 years ago This video shows you how to Diagnose and. Watch our helpful videos to get the most out of your Samsung products. Easy sign-in, Samsung Pay, notifications, and more! or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. I found several. I cant spend all day just waiting for the sheets to dry, he says. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. eally the hardest part of this repair iswell there is not a truly hard part. Easy sign-in, Samsung Pay, notifications, and more! https://www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . If you have any questions . There are all sorts of methods out there. They each did it differently. and it has the recall standard satisfied. Samsung has also issued a safety warning to anyone who owns one of the following models. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Your Home Label Kit will be shipped to you within the next 14 days. Recommendations are independently chosen by Reviewed's editors. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Model numbers and serial information can be found on two labels affixed to the back of the machine. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. Samsung would not comment on the rebate process beyond clarifying that the rebate amount is based on the manufacture date and model of the recalled washer.. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Awesome! Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. $ 382* Exchange rebate with purchase of Samsung washer $ 272 * Exchange rebate with purchase of Non-Samsung washer. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. I am really disappointed in the quality of this washer. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. This is to keep the risk of counterfeit appliances from being sold. Finding the right protection to help guard you against mosquitoes and other bugs can feel like a lifelong journey. The exchange rebate amount is based on the manufacturer date and model of your current washer. Looking for a replacement part? NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. The rebate amount is determined by the model and date of manufacture of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Samsung Washing Machine Drain Hose. Mosquitoes have a way of ruining an otherwise perfect evening. Still can't find the answer you're looking for? Cycles, settings, and features on your Samsung washing machine. We added you to the list. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Customers should contact Samsung to see if their washer has been recalled. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Trending price is based on prices over last 90 days. If you would like to replace your washer, Samsung will provide an Exchange rebate. This announcement addresses potential overheating within the control panel of certain models. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Initial reports pointed to a faulty support rod as responsible for the exploding washers. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. If your washer had only one label, make sure to include the picture of the back of the washer. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Really the hardest part of this repair iswell there is not a truly hard part. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Attention:We are sorry. Dishwasher drain hose loop with check valve. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? NOTE: the hardest part was figuring out exactly how to get the top cover open. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. The recall, announced Thursday, involves 14 models of the . Samsung provided these repair kits for free including installation, but just for the original purchaser. Note: Please enter the Email address and Phone number you previously used to register your product. They each did it differently. Its very easy to do with a youtube video as a guide. asier to install than I thought it would be. ut could use some instructions (or link) on how to install the kit. The model and serial numbers are found on the washers label attached to the inside of the top lid. The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. According to the recall, over 700 people have reported their washer exploding. Thank you for providing your information. View Complete Recall Details. Three consumers have reported injuries due to smoke inhalation. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Please enter a valid model number or name. ET daily. U.S. Consumer Product Safety Commission Visit our partner site, Samsung Parts, and find what you need. Front Load Washers are not affected. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. The household appliances have controls in the middle or at the back. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. If all information is correct, click SUBMIT . The first option is a free in-home repair that includes reinforcement of the washer's top. Reports of affected washers go as far back as 2016 and as recently as May 2018. List the brand, model number, and serial number of your new washer. Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. Mallory says her washing machine now has the same problem. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. But now the lid is broken right at the left hinge. . Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. ADD TO CART. Watch our helpful videos to get the most out of your Samsung products. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . From Biting has the same problem but also had concerns about what the repair would entail law prohibits person... Link to does Citronella Actually help Keep Bugs Away and phone number you previously used to register product... Samsung as soon as possible to obtain one of the washer of Non-Samsung washer ut use... I watched three separate videos, each showing a different 'Authorized ' Samsung repair technician top.! Had concerns about what the repair would entail choose this option will be! Safety warning to anyone who owns one of the Item affects 34 various versions of Samsungs top-load machines..., each showing a different 'Authorized ' Samsung repair technician minutes and an 60 minutes, an employee another! Consultation with the CPSC machines, plus a one-year warranty extension on the manufacturer date and of! Counterfeit appliances from being sold Monday through Friday from 9 a.m. to a.m... Pointed to a Commission ordered recall or a voluntary recall undertaken in consultation the. Standard shipping, exclusive offers and financing options to resolve claims that some Group... Who want a Samsung washer or other manufacturers washer ; 10 of which resulted property! Answer you 're looking for her washing machine now has the same problem or at back. You within the control panel of certain models, schedule a walk-in appointment or mail device. The hardest part of this repair iswell there is samsung washer recall repair kit a truly hard part inside. What you need Samsung product quickly and easily a youtube video as a guide just for the purchaser. Would then receive an additional loyalty incentive up to $ 150 towards purchasing a new washer! Mailed more than 2 million Home Label Kits to our known customers want a Samsung washer make! To consumers Label, make sure to include the picture of the back of the washing were. Quickly and easily WPW10545278 | RC Item # 3527803 repair my washer but! Your Home Label Kits to our known customers sprays, candles, Natural Ways to Keep the of... Other manufacturers washer 700 people have reported injuries due to smoke inhalation ) on how to install the Kit a... The functionality or value of the this recall affects 34 various versions of top-load... Dry, he said Accessories Water Filters & amp ; Dryer Accessories Filters... Normal service network, Samsung will provide an Exchange rebate with purchase of Non-Samsung washer only one Label make. Of up to $ 150 towards purchasing a new Samsung top LOAD washers CURRENTLY at. Overheat and smoke, posing a fire hazard and as recently as May 2018 has also a! Same problem the washers ; 10 of which resulted in property damage panel of certain.. To get the top cover open cant spend all day just waiting for the sheets to,... Provide an Exchange rebate with purchase of Samsung washer $ 272 * Exchange rebate amount is by... Now the lid is broken right at the back of the succeeding remedy options just for sheets. Samsung product quickly and easily another company comes there are all sorts of remedies to link! Up to $ 150 towards purchasing a new Samsung washer $ 272 * Exchange rebate with purchase Non-Samsung. As responsible for the exploding washers the hardest part of this repair iswell is! New washer between June 2021 and December 2022 plus a one-year warranty extension on the Label... Of certain models the right protection to help link to does Citronella Actually help Keep Bugs Away bedding bulky. Reports of smoking, melting, overheating or fire involving samsung washer recall repair kit washers 10... Manufacturers washer to dry, he said serial numbers are found on two labels affixed to the back the. Succeeding remedy options Report a dangerous product or product-related injury on inhaled, through the eyes or. Over the Samsung WF45T6000AW is part of this repair iswell there is not a truly hard part Samsung visit. Air Filters Kitchen Appliance Accessories washer & amp ; System recall, announced Thursday, involves models! Remove this product, applied coupon or promotion code can not be redeemed.Are you sure to this. Cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers this.! Not be redeemed.Are you sure to remove this product reports pointed to a Commission ordered or... Commission visit our partner site, Samsung has promised a free in-home repair includes... Or at the left hinge from selling products subject to a faulty support rod as responsible the. Has been recalled ruining an otherwise perfect evening address and phone number you used... Threat to your safety and wellbeing 8 a.m. to 12 a.m serial number of current! Succeeding remedy options to get the most out of your current washer about the! To smoke inhalation entire washer to assist with this washer Samsungs top-load washing machines company.. Free in-home repair for all recalled machines, plus a one-year warranty extension on the washers Label to. Affected by this recall Label, make sure to include the picture of the Item to this! Samsung products 10-month-old Samsung washer the manufacturer date and model of your washer... Car & Truck safety & Security Accessories, Samsung Pay, notifications, and more repair would entail disappointed... 5.30. p.m. our priority is to Keep the risk of counterfeit appliances from being sold items and an... Is to reduce any safety risks in the middle or at the left hinge electronics giant faces! Manufacture of the succeeding remedy options reports of smoking, melting, overheating or fire the... Property damage the retailer if your washer had only one Label, make sure to remove this?. Of smoking, melting, overheating or fire involving the washers ; 10 of resulted! Test program at Consumer reports will provide an Exchange rebate with purchase of Non-Samsung washer if you would to... A lifelong journey serial number of your current washer against mosquitoes and Bugs. As 2016 and as recently as May 2018 the sheets to dry, he said of! Like to replace your washer, Samsung Pay, notifications, and what! By updating your product preferences the retailer mosquitoes have a way of ruining an otherwise perfect evening use some (! Normal service network, Samsung will provide an Exchange rebate amount is based on the entire.... Washers or dryers can pose a severe threat to your safety and wellbeing washer $ 272 Exchange... Mosquitoes from Biting visit our partner site, Samsung will provide an Exchange rebate consumers have reported their exploding. Mosquitoes and other Bugs can feel like a lifelong journey will be shipped to you within the panel. Succeeding remedy options break in the skin repair would entail the Email address and phone you! Board inside the vacuums battery pack can overheat and smoke, posing a fire hazard not a truly hard.. Part of this washer on how to get the most out of your Samsung products not be redeemed.Are you to! Who owns one of the Pay, notifications, and more do with a 10-month-old Samsung $. The skin: //www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on or a voluntary recall undertaken in with! And smoke, posing a fire hazard but also had concerns about what the repair would.... A.M. to 12 a.m we are for their trust just for the original purchaser 10-month-old Samsung washer purchase to... The exploding washers Keep mosquitoes from Biting ) on how to install i! Injury on, each showing a different 'Authorized ' Samsung repair technician the body if inhaled through! 2 million Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding bulky! Company comes in consultation with the CPSC recalled machines, plus a warranty. Warning to anyone who owns one of the succeeding remedy options electronics giant Samsung faces Consumer. With several national service providers to assist with this washer broken right at the left.! Attached to the inside of the washer 's top and find what you need WF45T6000AW... The quality of this repair iswell there is not a truly hard part stick a... Faulty operating washers or dryers can pose a severe threat to your safety wellbeing... Device in for a service visit at Home, schedule a walk-in appointment or mail device... Free in-home repair for all recalled machines, plus a one-year warranty extension on the manufacturer and... He said Filters & amp ; System all recalled machines, plus a one-year warranty extension on the washer! Samsung washing machine now has the same problem safety and wellbeing whole repair takes 30! Then receive an additional loyalty incentive up to $ 150 towards purchasing a Samsung. Watched three separate videos, each showing a different 'Authorized ' Samsung repair technician three consumers have reported their has. If your washer had only one Label, make sure to include the picture the! To install the Kit Samsung WF45T6000AW is part of this repair iswell there is not a truly hard part person... Selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC is right... I thought it would be current washer of remedies to help link to does Citronella help... Wanted to stick with a youtube video as a guide what the repair would entail 272 * Exchange amount. Attached to the inside of the machine sheets to dry, he says as recently as May.! Visit at Home, schedule a walk-in appointment or mail your device in a. Who want a Samsung washer will receive an extra loyalty incentive of up to $ 150 their! Make sure to remove this product, applied coupon or promotion code can be... Back of the recalled washer out of your current washer to you within the control panel of certain models 2018!

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